Dynamic and interactive, this workshop is designed to strengthen skills and motivate
consistent delivery of memorable customer service—a key factor in building
loyalty. Highlighting core skills, including the importance of a positive attitude,
participants explore best practices and further their understanding of the
crucial role they play in the success of the business they represent.
- Customer service in the age of the ‘empowered consumer’: overview of changing consumer behaviour and how it affects business.
- Creating a Sense of Service: power of a positive attitude, first impressions—lasting impressions, teamwork.
- Communication Essentials: creating conversation with ease, the ART of active listening to identify opportunities and increase satisfaction.
- Keep Them Coming Back: the loyalty payoff
Speaker: Jennifer Debruin
Time: 9:00 am – 12:00 pm
Bookings are closed for this event.