Date(s) - Thursday, June 2, 2016
9:00 am - 12:00 pm
Small Business Advisory Centre
Dynamic and interactive, this workshop is designed to strengthen skills and motivate
consistent delivery of memorable customer service—a key factor in building
loyalty. Highlighting core skills, including the importance of a positive attitude,
participants explore best practices and further their understanding of the
crucial role they play in the success of the business they represent.
- Customer service in the age of the ‘empowered consumer’: overview of changing consumer behaviour and how it affects business.
- Creating a Sense of Service: power of a positive attitude, first impressions—lasting impressions, teamwork.
- Communication Essentials: creating conversation with ease, the ART of active listening to identify opportunities and increase satisfaction.
- Keep Them Coming Back: the loyalty payoff
Speaker: Jennifer Debruin
Time: 9:00 am – 12:00 pm
Bookings are closed for this event.