Date(s) - Tuesday, May 15, 2018
9:00 am - 12:00 pm
Small Business Advisory Centre
Success Through Service
Dynamic and interactive, this workshop is designed to strengthen skills and motivate consistent delivery of memorable customer service – a key factor is building loyalty. Highlighting core skills, including the importance of a positive attitude, participants explore best practices and further their understanding of the crucial role they play in the success of the business they represent.
- Customer service in the age of the “empowered consumer”: overview of changing consumer behaviour and how it affects business
- Creating a Sense of Service: power of a positive attitude, first impressions: lasting impressions, teamwork
- Communication Essentials: creating conversation with ease, the ART of active listening to identify opportunities and increase satisfaction
- Keep Them Coming Back: the loyalty payoff
About the Speaker:
Jennifer DeBruin, Professional Speaker & Trainer
A passionate, experiences entrepreneur and educator with over 19 year experience, Jennifer follows the principles of listen, learn, and deliver to ensure services are client-driven. Understanding the evolution of self and business, Jennifer creates opportunities for clients to shift their perspective, embrace change as a way to new opportunities, and develop innovative strategies to succeed. The diversity and breadth of her experience allows her to facilitate highly interactive and engaging sessions that guide others with common sense strategies that are application in their own lives and careers.
Cost: $20 –To purchase tickets, click here.